The airline industry evolves. Its grows in some areas, contracts in others and growth is sometimes unpredictable. Thats why we love it. This week Ryanair, the low fares airline, announced a pretty important change in their long term plans. Later this year they will re-enter the domestic market in the UK  with daily flights from […]

Today French air traffic controllers are taking strike action against modernisation and planned budget cuts. The French Air Traffic Controllers Union, SNCTA, claims planned system changes from 2015-2019 “do not meet the challenges ahead and jeopardize the safety requirements and quality of service guarantees. However, the opposing side Tony Tyler, CEO of IATA, has indicated “Unions [are] […]

In October 2013, Ryanair announced a complete overhaul of its customer facing operations. Improved customer service, upgraded online customer experience and a complete change in customer service strategy are all part a plan to win customers and reverse the perception that Ryanair is not fun to travel with. Roll on 9 months and I have […]